Charket Copilot
Engage customers with AI-enabled social media interactions
Go
Charket WhatsApp
For offering your WhatsApp customers exceptional experiences
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Charket WeChat
For better understanding your WeChat customers
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Charket WeCom
Empower your social selling
Go
Charket LINE
For supporting your customers through LINE
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Charket SMS
Engage customers using SMS in China
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Why Charket.ai
Charket is a direct integration between Salesforce and WeChat without having any servers in between. It reduces factors, such as server bottleneck, extra connection routings and additional request processing, that can slow down the traffic. A request or a response between a WeChat user and an agent will only take 1 second on average to reach each other. No other solutions can achieve such level of performance, not even close.
Data Security & Compliance
Data security is paramount in today's digital age. Charket apps and Charket Copilot safeguard your data by only storing it within your Salesforce org, where your data is logically isolated and protected by Salesforce's multi-tenant architecture. Salesforce, being the trusted underlying data processor, ensures compliance with applicable personal data and user privacy protection laws, including GDPR, CCPA, and others.
A great tool for digital marketing
We just launched Charket as the direct integration between WeChat and Salesforce without any servers in between. Due to the flexibility and scalability offered by Charket, we can easily setup communication with WeChat followers and provide the on-time response, which makes work efficiency and productive. Plus, Charket has the strong support on Campaigns which is good for the development of digital marketing. We are still learning and figure out more functions of Charket. So far, it's a secured and reliable tool.
Charket support rocks
As a marketer at GE Healthcare China, we have been searching a solution that completes our customer engagement process with the integration of WeChat. Charket has proven to be the one that solves our biggest pain point. It not only allows us to interact with customers through WeChat, but also validate, track, and convert leads to contact/opportunity within our own Salesforce instance. Most importantly, all data is secured and stored in our own server, which makes it very easy to install and integrate. The Charket team's service support is also highly efficient and professional.
Charket makes marketing via WeChat so much more efficient and easy!
Great product that has saved our team lots of time. The integration with Salesforce is comprehensive and powerful. Charket team is really professional and helpful at all times, loving the application and the team. Great work, guys!
Charket is a must have if you are targeting Chinese consumers
In our company, we use Charket for the Chinese market and Salesforce for non-Chinese markets. Since the reporting system is integrated with each other, it really solved a lot of invisibility problems in our company which predominantly English speakers. Aaron is extremely responsive, delivering excellent customer service. Nevertheless, Charket is a must-have if you are targeting Chinese consumers.
Excellent way to link Salesforce with WeChat
Charket provides a more convenient way to integrate WeChat and Salesforce. With Charket, we can manage more than one WeChat account in the same time. This makes our customer service more efficient.
Must have if you are a marketer in China
Being a marketer in China, Charket is the must have and long-awaited solution to start properly track and engage leads on WeChat. The campaign specific QR code can be super handy when you do offline events, which is the preferred method in my industry.
Salesforce Mobile Experience Delivered Through WeCom in China
May 6, 2024
Charket.ai offers a powerful integration between Salesforce and WeCom through its Charket WeCom AppExchange app, making Salesforce CRM available within the WeCom app. It enables Salesforce customers in China to elevate their Salesforce adoption to new heights, helping their marketing specialists, salespeople, and service agents stay productive and competitive.
Leveraging AI Chatbot in Your Social CRM with Charket
March 5, 2024
Charket Copilot is our AI-powered agency, fully integrated into all Charket apps, enabling Salesforce customers a more effective and efficient approach to social media engagement while freeing up their human resources for more strategic tasks.
Charket LINE®, Empowers Salesforce CRM with LINE Messaging
November 27, 2023
Charket facilitates seamless integration of LINE official accounts with Salesforce Customer 360. With Charket LINE, businesses can effectively manage LINE conversations from within Salesforce, offering their customers a truly exceptional service experience.
Charket WhatsApp® Makes WhatsApp Messaging Easy in Salesforce CRM
July 24, 2023
By integrating WhatsApp with Salesforce, Charket WhatsApp allows businesses to connect customers through conversational engagement, and deliver them a seamless, highly personalized experience throughout the customer journey.
Is WeCom The Best Tool for Doing Social Selling and Customer Success in China?
February 15, 2023
As one of Charket Social Hub apps, Charket WeCom helps Salesforce customers connect WeCom to their Salesforce Customer 360. Charket WeCom allows Salesforce users to use WeCom to engage with prospects and customers, build relationships with them, and ultimately get deals closed as won and help customers succeed at the same time.
Charket Mobile SCRM, Engage Customers On The Go
December 20, 2022
Charket mobile app makes Salesforce CRM available to more devices than ever before. The app's well-thought-out design and superior performance offer Salesforce users the best user experience for getting things done. The patented Touch Point menu offers the most natural way to navigate a mobile app. It takes users no effort to access and update their Salesforce data.
How to Use Social CRM to Maximize the Benefits from Using WeChat and WeCom?
November 21, 2022
As a one-stop social CRM solution provider, Charket helps Salesforce customers connect WeChat and WeCom to their Salesforce Customer 360. Charket WeChat and Charket WeCom work together to cover the entire customer journey from marketing automation and social selling to customer support and many more.
Charket Sales Intelligence
October 28, 2022
Charket Sales Intelligence adds sales intelligence capability to Social CRM to help companies improve their sales performance up to a new level.
